Melvin Bayoneto

2 posts published

Why Your Best Customers Never Contact Support (And Why That's a Problem)

Your most engaged customers almost never open a support ticket. They don't complain. They don't ask for help. They just leave. And when they do, you never find out why. The Silence Problem Most support teams measure success by how well they handle incoming requests. Response time, resolution time, customer

MomentCRM Is Now Pavior

We have a new name. MomentCRM, the support platform you've been using, is now Pavior. Same product, same team, same everything under the hood. Just a new name that better reflects where we're headed. Why the Name Change When we started MomentCRM, the product was built around live chat and