Melvin Bayoneto

Most help centers are where good intentions go to die. Someone on the team writes a dozen articles during launch week, pins a link in the footer, and calls it done. Six months later, half the articles are outdated, the search doesn't work well, and customers skip straight to live

Your most engaged customers (the ones who use your product daily, who recommend you to colleagues, who quietly renew every year) almost never open a support ticket. They don't complain. They don't ask for help. They just leave. And when they do, you never find out why. The Silence Problem