Melvin Bayoneto - Pavior Blog

Feature comparison of Help Scout and Pavior. Pavior checks every row, Help Scout misses CRM and session replay.

The Best Help Scout Alternative for Growing SaaS Teams (2026)

If you're looking for a Help Scout alternative, it's usually not because Help Scout is bad. It's one of the better-designed help desks on the market, and for a lot of small teams it's exactly the right tool. The reason to look elsewhere is almost always that you've outgrown what

Feature table comparing Intercom, Zendesk, and Pavior; Pavior checks all five rows, the other two miss most.

intercom alternative

The Best Free Intercom Alternative for Small SaaS Teams (2026)

If you're looking for an Intercom alternative, you've almost certainly weighed it against Zendesk too. They're the defaults: the tools everyone's heard of, the names that come up in every "best customer support software" listicle. If a lighter, help-desk-first tool is more your speed, it's worth weighing Help Scout too,

Two in-app announcement cards stacked for comparison: a wordy "too long" version above a concise "just right" version.

customer messaging

5 In-App Announcement Mistakes That Train Users to Ignore You

In-app announcements should be one of the most effective ways to communicate with your users. They show up right where people are already working: no inbox competition, no spam filters, no hoping someone visits your blog. And yet most users have learned to dismiss them without reading, because most teams

How to Build a Help Center Your Customers Will Actually Use

Most help centers are where good intentions go to die. Someone on the team writes a dozen articles during launch week, pins a link in the footer, and calls it done. Six months later, half the articles are outdated, the search doesn't work well, and customers skip straight to live

Customer Support

The Hidden Cost of Tab-Switching for Support Teams

Your support team has a live chat tool in one tab, a CRM in another, a help center in a third, and an email campaign platform in a fourth. Maybe a session recording tool in a fifth. Each one has its own login, its own notification system, and its own

benchmarks

Customer Support Response Time Benchmarks for 2026

Everyone wants fast customer support. But what counts as "fast" in 2026? The answer depends on the channel, the audience, and what your competitors are already doing. Below is a roundup of the most-cited published benchmarks (from LiveChat, Zendesk, Sprout Social, HubSpot, and academic research) showing where the bar actually

Stat card: 91% of unhappy customers leave without ever telling the company why.

Why Your Best Customers Never Contact Support (And Why That's a Problem)

Your most engaged customers (the ones who use your product daily, who recommend you to colleagues, who quietly renew every year) almost never open a support ticket. They don't complain. They don't ask for help. They just leave. And when they do, you never find out why. The Silence Problem

MomentCRM Is Now Pavior

We have a new name. MomentCRM, the support platform you've been using, is now Pavior. Same product, same team, same everything under the hood. Just a new name that better reflects where we're headed. Why the Name Change When we started MomentCRM, the product was built around live chat and