MomentCRM Is Now Pavior

We have a new name. MomentCRM, the support platform you've been using, is now Pavior. Same product, same team, same everything under the hood. Just a new name that better reflects where we're headed.

Why the Name Change

When we started MomentCRM, the product was built around live chat and a CRM. Customer records, contact management, conversation history. That was the core. The name fit.

But the product grew well beyond that. We added session replay, email campaigns, a help center, in-app announcements, feedback detection, and a mobile app. MomentCRM stopped being a CRM a long time ago. It became a full support platform, and the name wasn't telling that story anymore.

"MomentCRM" made people think we were a CRM with a chat widget bolted on. We're not. We're an entire support suite built from the ground up. The name needed to catch up with the product.

Pavior reflects where we are now and where we're going. A platform that paves the way for better customer relationships. Not just one piece of the puzzle, but the whole thing.

What Changed

The name. MomentCRM is now Pavior.

The domain. Our website is now pavior.com. The app lives at app.pavior.com.

The branding. New logo, new look. You'll see the updated branding across the app, our website, emails, and mobile apps.

What Didn't Change

Your account. Everything is exactly where you left it. Your login works. Your data is untouched. Your settings, your team members, your conversations, your customer records. All of it carried over automatically. You don't need to do anything.

The product. Every feature you use today works the same way it did yesterday. Live chat, session replay, records, campaigns, announcements, feedback, help center, mobile app. Nothing was removed, renamed, or reorganized.

Your plan. Your pricing hasn't changed. Whatever plan you're on, you're still on it at the same price.

Our team. Same people building the product, answering your messages, and shipping updates.

The roadmap. We're still building the same things we were building last week. The rebrand didn't reset our priorities or delay what's coming next.

What You Might Need to Do

For most of you, the answer is nothing. Your bookmarks and old links will redirect to the new domain automatically.

A few things to check if you want to be thorough:

Update any bookmarks you have pointing to momentcrm.com. They'll redirect, but updating them to pavior.com will be faster.

Check your email filters. If you have rules set up for emails from momentcrm.com, you may want to add pavior.com to make sure nothing gets filtered unexpectedly.

API integrations. If you've built anything using our API, the old endpoints will continue to work through redirects, but we recommend updating to the new pavior.com endpoints when you have a chance.

None of these are urgent. Everything will keep working in the meantime.

Why Now

The honest answer: we should have done this sooner. The product outgrew the name a while ago, but rebranding is one of those tasks that's easy to keep pushing to "next quarter." We finally stopped pushing.

We wanted to do it cleanly. No drawn-out transition period, no "formerly known as" phase that drags on for six months. MomentCRM is Pavior now. Clean break, same product.

Thank You

If you're reading this, you've been with us through the MomentCRM era. We built this product because we believe support teams deserve better tools, simpler and more affordable than what the market was offering. That belief hasn't changed. The name on the door is the only thing that has.

We're excited about what's coming next. Thanks for coming with us.

- The Pavior Team
Visit pavior.com