support software - Pavior Blog

Two-panel card comparing AI rates: Intercom $0.99 per outcome, published. Zendesk per automated resolution, not published.

Intercom vs Zendesk: Pricing, AI Costs, and Which Fits a Small Team

Intercom and Zendesk are the two names that come up first when a growing support team goes shopping, and most comparisons between them stop at feature checklists. The more useful question in 2026 is how each one bills, because both have moved their AI onto usage-based pricing and the two

Card showing $0.99 per outcome, Intercom's Fin AI fee charged on top of every seat.

intercom alternative

How Much Does Intercom Cost? A 2026 Pricing Breakdown

Intercom is one of the harder support tools to get a straight price on. The plans are quoted per seat but the AI sits on a separate usage meter, and the figure you land on at signup is rarely the figure you pay once a team is using it properly.

Front vs Pavior: parity on inbox, chat, and knowledge base; Front lacks built-in CRM, session replay, and a free plan.

front alternative

The Best Front Alternative for Small SaaS Teams (2026)

Front is one of the best shared inboxes on the market. If your team lives in email and wants everyone working the same queue without stepping on each other, it does that better than almost anything: assignments, internal comments, collision detection, and shared drafts all feel built for a team,

Comparison of Intercom, Zendesk, Help Scout, Freshdesk, and Pavior on free plan, starting price, and product shape.

support software

The Best Customer Support Software for Small SaaS Teams (2026)

Every "best customer support software" list reads about the same: the same ten logos, a feature grid, and a verdict that happens to favor whoever wrote it. This one is narrower on purpose. It's for a small SaaS team, usually two to ten people, that needs to answer customers well

Live Chat

The Best Free Live Chat Software for Small SaaS Teams (2026)

Live chat is one of the highest-leverage things a small SaaS team can add. Published benchmarks put a good first-response time on chat at under a minute, and a visitor who can ask a question the moment they're confused is a visitor who doesn't quietly leave. The good news is

Feature comparison of Freshdesk and Pavior; Pavior checks every row, Freshdesk misses built-in CRM and session replay.

freshdesk alternative

The Best Freshdesk Alternative for Growing SaaS Teams (2026)

If you're looking for a Freshdesk alternative, it's usually not because Freshdesk is a bad help desk. It's one of the more affordable ones on the market, and for a lot of small teams its ticketing is exactly enough. The reason teams start looking is that they've realized "Freshdesk" by

Feature table comparing Zendesk and Pavior; Pavior checks every row, Zendesk misses CRM, session replay, and a free tier.

zendesk alternative

The Best Zendesk Alternative for Small SaaS Teams (2026)

If you're looking for a Zendesk alternative, you've probably already decided Zendesk can do what you need. What's left to decide is whether you want to pay for, learn, and maintain a platform built for support operations far larger than yours. Zendesk is the enterprise standard for a reason. But

Feature comparison of Help Scout and Pavior. Pavior checks every row, Help Scout misses CRM and session replay.

help scount alternative

The Best Help Scout Alternative for Growing SaaS Teams (2026)

If you're looking for a Help Scout alternative, it's usually not because Help Scout is bad. It's one of the better-designed help desks on the market, and for a lot of small teams it's exactly the right tool. The reason to look elsewhere is almost always that you've outgrown what

Feature table comparing Intercom, Zendesk, and Pavior; Pavior checks all five rows, the other two miss most.

intercom alternative

The Best Free Intercom Alternative for Small SaaS Teams (2026)

If you're looking for an Intercom alternative, you've almost certainly weighed it against Zendesk too. They're the defaults: the tools everyone's heard of, the names that come up in every "best customer support software" listicle. If a lighter, help-desk-first tool is more your speed, it's worth weighing Help Scout and