Martin Perez - Pavior Blog (Page 7)

What is Customer Lifetime Value (CLV)? And how to calculate it!

So you’ve grown your customer base Sales keep on growing and you have even implemented some customer retention strategies. However, you might not know how customer retention is affecting your business from a financial standpoint. Do you know how much impact each customer has on your revenue? If not,

How to Reduce Customer Churn and Retain More Customers

Customer Churn is one of the most important metrics for your business. After all, it is often more expensive to acquire a new customer than it is to retain one. Today, we’ll discuss a few strategies on how to improve your customer churn rate. What is Customer Churn? First,

Customer Service

What is Customer Churn? and how it affects your business

Keeping track of your customer metrics is important. This includes the not-so-good metrics too. Such as return rates, negative reviews and worst of all, customers who leave your business. Today, we will focus on customer churn, what it is, some examples and how it affects your business. What is Customer

customer retention

10 Customer Retention Strategies That Work

Your first challenge as a business will be growing your customer base. After this, comes the challenge of maintaining those customers and keep them coming back to you. After all, by increasing your customer retention by 5% you could be increasing your revenue by over 25%. Today, we will review

customer retention

What is Customer Retention?

So you’ve grown your customer base. You have managed to get new customers at a steady pace. The next most important thing is making sure your customers don’t leave you. After all, getting new customers can be expensive and when they leave, they represent a loss in future

customer care

What is Customer Care? (and how it can help your business)

You’ve heard of customer care before. And how important it can be for your business. But, what even is customer care? And how is it different from customer service? Today, we’ll define customer care and break down how it differs from other terms. What is Customer Care? Customer

Customer Service

5 Reasons Why Customers Leave Your Business

Growing your business and getting new customers is pretty exciting. But when some of your customers start leaving your business, it’s important to understand why. After all, there are a lot of resources and costs going toward acquiring new customers for your business. This means that with every customer

4 Types of Customer Success Strategies: Helping You and Your Customers

Customer Success can play a big part in the success of your business. After all, your customers’ success is your success. But how exactly do you build a customer success operation for your business? Today, we will discuss some common customer success strategies you can implement right away. What is

What is Customer Success? What it is and how it can help your business.

You’ve probably heard of Customer Success before. Is it related to Customer Service? How can it affect your business? Customer success is top of mind for many businesses, with 72% reporting that improved customer success is a priority. Should you have a Customer Success strategy? We are Moment, and

Customer Service

The Most Important Things About Customer Service

Customer Service can be key to the success of your business. After all, some customers might prefer your product or service over your competitors’ if only for your customer service. Today, we’ll discuss what are the most important factors in good customer service. We will also discuss how to

Customer Service

The Future of Customer Service: 2020 Trends to Look At

The customer service sector is evolving at neck-breaking speeds. Mostly due to up-and-coming technologies. But how are these technologies shaping the future of customer service? Today we will review a few trends to keep in mind when thinking about the future of customer service. Omnichannel Support will become an Expectation

Customer Service

Customer Service Email Software: The Must-Have Features

Nowadays, customer service and email go hand in hand. Email has become the standard of customer service interactions. As a result, whichever tool you choose as your customer service email platform can have a great impact on your customer service. Today, we’ll discuss some must-have features that your customer

Customer Service

Customer Service Standards to Implement in Your Business

Keeping track of your customer service performance can be key for your business. After all, how can you improve something you don’t know? Today, we’ll talk about Customer Service Standards, what they are and which ones you should implement in your business. What are Customer Service Standards? Customer

Customer Service

How do you tell a customer they are wrong?

Your customers are the most important part of your business. As a result, when a customer is wrong or is making an irrational request, you need to know how to approach them. One wrong move and you could end up offending the customer. You can see how that can quickly

Live Chat

How to Provide Tech Support with a Free Live Chat

It can be very hard to differentiate your business from your competitors. Providing high-quality technical support to your users can be a simple way to do so. There are multiple ways in which you can achieve this. An easy way to do it is by using a free live chat

Live Chat Software for Businesses: How to use a Live Chat for Free

Adding a live chat to your website can boost the performance of your business. From increasing your business revenue to reducing your operational costs. It might sound complex, but implementing live chat technologies in your business is actually quite simple. Better yet, it can all be done using free tools.

Live Chat

How to add a live chat to a Webflow website for free

So you’ve just set up your new Webflow website. All that’s missing is a live chat so you can assist your visitors in real-time. Well, you’ve come to the right place. Today, we will go over how to add a live chat to your Webflow website for

Live Chat

Best Live Chat Solution: The Must-Have Features

Live chat solutions can drastically increase the productivity of your business. From improving your customer communications to improving your customer data and marketing efforts. As a result, choosing the right live chat solution for your business can be key for your future customer-focused operations. Today, we’ll break down the

crm

Can You Build Your Own CRM Platform? Yes... But

So, you’ve learned all about CRMs and how they can help your business. You are now ready to take the plunge and might be wondering: what if I build my own CRM system? How would that work? What are the pros and cons of building your own CRM solution?

crm

How to Implement a CRM: a Step-by-Step Guide

So you’re ready to implement a CRM at your company. The process might seem quite intimidating and complicated. But in reality, the process can be a snap if you make the right preparations. Today, we’ll break down our best tips on how to complete a CRM implementation in

crm

What does a CRM do? How a CRM can help your business.

So you’ve heard all about CRMs and how they can help your business. But what is a CRM and what can it do? Well, let’s review it all. Today, we’ll break down the basics and advantages of CRMs. What is a CRM? Let’s start with the

Customer Service

Why You Should Offer Customer Service Chat Transcripts

How useful are customer service chat transcripts? Can they be helpful for your customers? Let’s discuss the specifics of chat transcripts and how they can help your business. Using Live Chat for Customer Support Let’s start with the basics. After all, you might not be using live chat

crm

CRM vs ERP: What’s the difference?

CRM vs ERP These two terms refer to very different software platforms. However, they are often confused with each other. In fact, some might not know how these platforms work and how they can help your business. But there’s no need to feel intimidated by these acronyms. Today, we’

crm

The 3 Types of CRM Platforms

CRM Platforms can do a lot. So much in fact, that it’s safe to say that not every CRM platform is the same. CRMs can actually be classified into 3 main categories. Today, we will define each category and how each can help out your business. What is a

Customer Service

What are Customer Service Standards?

Providing good customer service is important for your business. That’s no secret. However, that’s easier said than done. When it comes to operationalizing your customer service across your company, you might want to create a system to measure your performance. That’s where Customer Service Standards come into